Refund Policy â Premium Reports, Consultations & Digital Services
KundaliMatches offers paid premium reports and consultations alongside our free tools, and we want every paid experience to feel fair. This refund policy explains when you can get your money back, what the eligibility window is, and how to request a refund. It applies to digital astrology reports, premium consultations, and other paid digital services sold through the platform.
The core principle is simple: if you paid for a service and did not receive it, or received it in a clearly defective form, we will make it right. The details below describe the specific rules and the few cases where refunds do not apply.
What Products Are Covered
This policy covers all paid digital products sold on KundaliMatches, including premium birth chart reports, compatibility and match reports, and paid consultations with astrologers. Because these are digital deliverables, most are delivered instantly or within a short processing window after purchase.
Free tools and content are never subject to refunds because nothing is charged for them. If a payment was taken in error for a service that should have been free, contact us and we will correct it promptly.
Eligibility Window and Conditions
Refund requests must be submitted within a defined eligibility window after purchase. The standard window is 7 days from the date of purchase, which gives you time to review a delivered report and decide whether it meets your expectations.
To qualify, the request must fall into an eligible category, such as a report that was never delivered, a clear calculation or delivery error, or a duplicate charge. Simple dissatisfaction with an interpretation, where the report was delivered correctly, is reviewed case by case and is not automatically refundable.
How to Request a Refund
To request a refund, contact our support team through the contact page and select the refund category. Include your order or report ID, the date of purchase, and a brief explanation of the issue. The more context you provide, the faster we can review your case.
Our team reviews every request and responds within a few business days. Approved refunds are processed back to your original payment method, and depending on your bank or payment provider, the funds may take several business days to appear in your account.
Non-Refundable Cases and Chargebacks
A few cases are not eligible for refunds. Consultations that have already been delivered and completed, purchases made outside the eligibility window without a qualifying issue, and abuse of the refund process do not qualify for automatic refunds.
We also ask that you contact us before disputing a charge with your bank. Chargebacks bypass our review process and can delay resolution for everyone. If you have a genuine issue, our team can usually resolve it faster and more fairly than a bank dispute, and we will always work with you to find a fair outcome.
Frequently Asked Questions
How long do I have to request a refund?
The standard eligibility window is 7 days from the date of purchase. Requests submitted within that window for eligible issues, such as non-delivery or a clear error, are reviewed and typically approved.
What happens if I dispute a charge with my bank?
We ask that you contact us before filing a chargeback. Our team can usually resolve genuine issues faster than a bank dispute, and contacting us first helps us process any refund more quickly.
Are consultations refundable after they are held?
Consultations that have already been delivered and completed are not automatically refundable. If there was a technical failure that prevented the consultation, contact us and we will review your case.